1.What data do we collect?

We collect the following data:

• Personal information – meaning any information relating to an identified or identifiable natural person, specifically
  • Name
  • Identification number
  • Location data
  • Online identifier
  • General health and medical history
  • Genetic reports
  • Cultural or social identity

As a result of the medical/genetic report submitted, which is stored on secure regional servers, we process the information therein to analyze it and provide you with advice based on your consultation request. This file can be erased as per the limited conditions set out in section 6, below; and with submission of the “Right to Erasure Request Form”

2.How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Request a Consultation
• When you use our services – We use cookies and other algorithms to collect your Web-Behavior Information, especially when you access our website, mobile apps, products etc.)
• When you directly share your information with us – When you sign up with us, request a service, or simply contact us for any query, we collect and process your information.
• Complete pre-consultation questionnaires as requested by counsellors.
• Submit any medical/genetic reports to us.
• Provide any additional information, requested by counsellors, via email.
• When we provide counseling services – When you request any form of counselling service, we may provide you with certain documentation with regards to the outcome of your session. We will retain this information for any follow-up consultations that may occur thereafter. We keep your report for our record and usage upon your consent. Your data is stored in a private, locked server folder that can be accessed only by authorized personnel.
• Voluntarily complete a customer survey or provide feedback in any form.
• Use or view of website via your browser’s cookies.

3.How will we use your data?

We store your personal information to provide our services including:

• Processing payments.
• Booking Consultations.
• Managing customer accounts.
• Validating login credentials.

We use your information to:

• Improve our services and offer you more accurate counselling sessions.
• We may also use your information to:
  • Fix bugs or issues
  • Analyze usage of our website to enhance customer experience
  • Our marketing campaigns.

We use your information for research upon your consent. We will add your de-identified general health and medical history answers and reports in our customer database for analysis aimed purely at making scientific discoveries.

If you agree, we will share your data with our partner companies so that they may offer you their products and services. We partner with the following companies:

• agiomix.com
• livewellgx.com

When we process your consultation request, we may send your data to, and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4.How do we store your data?

We securely store your data. We implement strong measures and powerful security systems to ensure confidentiality, integrity, and availability of our customer database.

• When you sign up or request a consultation with Counselomix^TM, we keep your data for our record and usage upon your consent. Your data is stored in a private, locked server folder that can only be accessed by authorized personnel.
• We follow compliance standard security measures to encrypt sensitive personal data both when it is stored (data-at-rest) and when it is being transmitted (data-in-flight).
• We take additional measures to ensure our users’ identity remains confidential by segmenting the data across logical database systems.
• At Counselomix^TM, we have set the boundaries and limited the access of information to authorized personnel, purely based on their role in providing the services you signed up for and/or your usage of the website.
• The concerned person needs to follow several steps in order to get the access such as multi-step authentication, and a strict least-privileged authorization policy.
• We use state-of-the-art security technology to prevent any potential attacks against our networks and database. We ensure our software continuously scans for any kind of vulnerability and that our third-party security experts conduct penetration tests.

After you submit a request to remove your personal data, we store the data no longer than is reasonably or legally necessary, given the purposes for which the data was collected.

5.Marketing

• We would like to send you information about our products and services that we think you may like, as well as those of our partner companies listed below:
  • agiomix.com
  • livewellgx.com

6.What are your data protection rights?

Your consent is the primary legal basis of the collection of the data for the purposes outlined above. We also place cookies with your consent, which you can withdraw at any time by deleting the cookies.

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to be protected: You have the right to expect us to protect your personal data and keep it safe. We take appropriate measures to prevent misuse, loss, unauthorized access, unauthorised alteration, disclosure, or destruction of the personal data we hold.
• The right to access: You have the right to request copies of your personal data. We reserve the right to charge you a fee for this service.
• The right to rectification – You have the right to request we update, correct or complete any information you believe is inaccurate or incomplete. You also have the right to request We complete information you believe is incomplete. Please note that we may reject requests that puts the privacy of others at risk, are unreasonable, repetitive, or would require a disproportionate effort.
• The right to opt-out and/or erasure – You have the right to opt-out of receiving our e-mail newsletters at any time by following the relevant unsubscribe process outlined in the applicable e-mail. You have the right to request we erase your personal data, under certain conditions, as set out in the “Right to Erasure Request Form”.
• The right to know: You have the right to ask us about the personal data we process about you, the purpose and nature of the processing, and who we share the information with.
• The right to restrict Processing: You have the right to request we restrict the processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make any of these requests, we have 1-month from the date of receipt of your written request, in which to respond to you. If you would like to exercise any of these rights, please contact us as per our contact details as mentioned in Section 13, below.

6.1.How do we protect children’s privacy?

We understand the importance of taking extra precautions to protect the privacy and safety of children aged 18 years and under. Although our website is designed and intended for use by adults, children can also access it. If you are a child under the age where parental consent is required in your country, you should review the terms of this Privacy Policy with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child without consent from a parent or guardian, but such consent should have been obtained, we will delete such personal data with immediate effect.

6.2.How you can control your information sharing and accessibility

At Counselomix^TM, we give the utmost priority to our clients. Hence, we enable you to share and control information in a variety of ways that include the following:

• You have the complete authority to decide whether to store or discard any medical and health data you share with us.
• You have complete authority to decide with whom you share the outcome(s) of your counseling sessions; including friends, family members, health care professionals, and any third party that accepts Counselomix^TM data and social networks.
• You have authority to either allow us or decline your consent upon using your data for our scientific research purposes.

6.3.Your personal data may be shared in the following ways:

• Your data may be shared with research collaborators, only upon your explicit consent.
• We will never sell, release, or rent your personal information to any third party without your explicit consent.
• We will never share customer data with any public databases.
• We will never provide your data to any insurance company.
• We will never provide information to law enforcement or regulatory authorities unless required by law to comply with a valid court order, subpoena, or search warrant.

If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless we are legally prohibited from doing so.

Some pages may contain embedded videos from YouTube or any other similar services. When opening such a page, information about your visit will be transmitted to the American company Google, which owns YouTube or any other company if another service is used. This can be used to track your visits across different websites. Google or other digital services companies can share this information with third parties when legally required or when third parties are processing this information for Google or other digital services companies. We have no access to and are not involved in the processing of this data. The information transferred to such third parties, such as Google, can be stored for an undetermined amount of time on servers in the United States or other countries.

7.What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

8.How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

9.What type of cookies do we use?

There are a number of different types of cookies, however our website uses:

• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. This could include what language you prefer and location you are in. A mix of first-party[1] and third-party[2] cookies are used.
• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. We sometimes share some limited aspects of your data to third party for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on browsing patterns on our website.

[1] First-party cookies are created by the domain. Visiting the domain begins a process that checks that it is the true domain, and if this checks out, a first-party cookie is stored under that domain on the local device browser. If you disable these cookies, then some functionality may become more time-consuming, and some features may be lost. First-party cookies also make logging into websites a lot easier

[2] Third-party cookie can be used to track users across the internet.

10.How to manage your cookies?

You can set your browser not to accept cookies. As stated above in Section 7; the website referenced tells you how to remove cookies from your browser. In a few cases, some of our website features may not function as a result.

11.Privacy policies of other websites

Our website contains links to other websites. Our Privacy Policy applies only to our website. If you click on a link to another website, you should read their privacy policy to ensure that you know your data protection rights.

12.Changes to our Privacy Policy

We keep this Privacy Policy under regular review and apply any updates on this webpage. The Privacy Policy was last updated on 04/03/2022.

13.How can you contact us?

If you have any questions about the Counselomix^TM Privacy Policy, the data we hold, or you would like to exercise your data protection rights, such as requesting a “Right to Erasure Request Form”, please contact us:

Email us at: [email protected]

Or, write to us at: Counselomix c/o Livewellgx International Pte. Ltd, 30 Cecil Street, #19-08 Prudential Tower, Singapore

14.How to contact the appropriate authorities

Should you wish to report a compliant or you feel that we have not addressed your concerns in a satisfactory manner, you may contact us on  [email protected] or file a complaint with the competent authorities according to the laws and regulations in Singapore.